Finance & Payments · Synthetic Property 1
Refunds, Chargebacks & Disputes Run refunds, chargebacks and payment disputes as controlled financial operations
Refunds back to a card through the payment provider. Each one is approved within limits and sent once; a folio refund that doesn't touch the provider is made from the folio.
CB-0001 · 13.1 Cardholder says the stay was not provided ✕ Respond by 2026-11-04 (5 days left). Evidence is ready to submit.
Status Open
Amount $835.00
Received 2026-10-27
Respond by 2026-11-04
Outcome posted Evidence Chargeback CB-0001: reason 13.1 Cardholder says the stay was not provided Disputed $835.00, received 2026-10-27, respond by 2026-11-04 Reservation C-SYN-01-00022: 2026-10-24 to 2026-10-27, booked via Direct, status Checked Out Guest Noel Testwell; ID manual verified (Passport) Registration card signed by Noel Testwell at 2026-10-24T15:30:00.000Z (terms 2026-10, signature hash 8827f133e46daccf…) Folio F-SYN-01-00023: 13 lines, charges $835.00, paid $835.00 Prepared by Riley Brookside 2026-10-28 15:40
Actions Attach document Accept chargeback Record outcome History 2026-10-28 15:40 chargeback.evidence · Riley Brookside 2026-10-28 15:40 chargeback.posted · Riley Brookside 2026-10-28 15:40 chargeback.create · Riley Brookside