External Systems & Add-ons
Customer-configurable optional connections and paid add-ons.
Setup guide · External DNS / Certificate Service
Domain records and certificate issuance
What you need first
Access to your domain's DNS settings, so you can add the records this product shows you.
Find your provider's instructions for the keys (opens a web search). Look for words like API keys, integrations or developer settings in your provider's admin area.
If you don't have a provider yet, the built-in feature keeps working. Your own provider's help is the source of truth.
The steps
- Open External Systems & Add-ons, Marketplace and choose External DNS / Certificate Service.
- Get the details above from your provider. Keep them private; never put them in a message or note.
- Paste them into the connection form. They are stored separately for Test and Live.
- Allow only what this connection needs: Domain records and certificate issuance.
- Match your provider's names to ours on the Mapping tab, then press Test.
- It shows Connected only after the test passes. Watch its Health, and use Safe Disable to turn it off at any time.
Technical steps from the build package
- Settings > External Systems & Add-ons > Marketplace: activate External DNS / Certificate Service (paid add-on where applicable).
- Enter the credentials your provider gives you (kept separate per environment).
- Grant only these permissions: Domain records and certificate issuance.
- Map codes and fields on the Mapping tab.
- Run Test; status becomes Connected only after a pass.
- Watch Health; use Safe Disable to turn it off.
Without this connection: Guided manual DNS steps with Verify and automatic platform certificate.
Degraded: warnings, partial sync, fallback for impaired functions. Down: Guided manual DNS steps with Verify and automatic platform certificate; queued writes replay safely on recovery.