Admin, Security & Settings · Synthetic Property 1
Backup, Restore & Continuity
Protect recoverability of data and service
The system works online only and says so plainly when it can't reach the server; it never shows a pretend success. Keep these downtime steps where every shift can find them.
| If | Then |
|---|---|
| The system can't be reached | Use the printed arrivals, departures and in-house lists from this morning. Write new stays and charges on paper forms; check people in by name and room. |
| Sign-in is down | Do not share passwords. Work from the printed lists and call the system administrator. |
| Payments are down | Take the guest's details and card on the paper authorization form only if your payment provider allows it; otherwise ask the guest to pay when service returns. Never write full card numbers elsewhere. |
| Service is back | Enter everything written on paper, oldest first. Each entry is checked for duplicates. Reconcile money and stays before closing the day. |