Compliance · Synthetic Property 1
Audits, Incidents & Privacy Requests Coordinate audits and evidence
Anyone can report an incident. Security and privacy incidents start with scope unknown, which is treated as the worst case until someone confirms what was affected. Confidential incidents show only to the reporter, the owner and compliance.
Number Incident Kind Severity Scope Owner Notice by Status INC-0001 Shared front desk login used from an unknown device Security Critical provisional Unknown Jordan Stubbs 2026-10-30 · in 1 day Triage INC-0002 Complaint about a guest's behaviour toward staff Conduct Medium Contained Sasha Kindwell — Remediating INC-0003 Wet floor near the pool entrance Safety Low Contained — — Reported
INC-0002 · Complaint about a guest's behaviour toward staff ✕
Status Remediating
Kind Conduct
Severity Medium
Confidential Yes: reporter, owner and compliance only
Occurred 2026-10-22
Reported by Sasha Kindwell
Owner Sasha Kindwell
What was affected Contained A housekeeper reported repeated verbal abuse from a guest during a stay.
Fixes Timeline 2026-10-23 14:00 · Sasha Kindwell: Reported. 2026-10-23 17:00 · Sasha Kindwell: Owner Sasha Kindwell, severity Medium. 2026-10-24 14:00 · Sasha Kindwell: Fix added for Jordan Stubbs: Add the guest to the do-not-rent review 2026-10-25 14:00 · Sasha Kindwell: Spoke with the housekeeper; she is comfortable continuing her shifts. Actions Add a note Triage Confirm what was affected Record containment Add a fix Record that notice was sent Close History 2026-10-25 14:00 incident.note · Sasha Kindwell 2026-10-24 14:00 incident.remediation · Sasha Kindwell 2026-10-23 17:00 incident.triage · Sasha Kindwell 2026-10-23 14:00 incident.report · Sasha Kindwell