Compliance · Synthetic Property 1
Audits, Incidents & Privacy Requests Coordinate audits and evidence
Plan an audit, move it from planned to fieldwork to reporting, and close it once every request is accepted, every sample tested and every finding has a fix with an owner.
Number Audit Kind Period Lead Status AUD-0001 Annual internal controls review Internal 2025-10-29 to 2026-10-28 Jordan Stubbs Fieldwork
INC-0002 · Complaint about a guest's behaviour toward staff ✕
Status Remediating
Kind Conduct
Severity Medium
Confidential Yes: reporter, owner and compliance only
Occurred 2026-10-22
Reported by Sasha Kindwell
Owner Sasha Kindwell
What was affected Contained A housekeeper reported repeated verbal abuse from a guest during a stay.
Fixes Timeline 2026-10-23 14:00 · Sasha Kindwell: Reported. 2026-10-23 17:00 · Sasha Kindwell: Owner Sasha Kindwell, severity Medium. 2026-10-24 14:00 · Sasha Kindwell: Fix added for Jordan Stubbs: Add the guest to the do-not-rent review 2026-10-25 14:00 · Sasha Kindwell: Spoke with the housekeeper; she is comfortable continuing her shifts. Actions Add a note Triage Confirm what was affected Record containment Add a fix Record that notice was sent Close History 2026-10-25 14:00 incident.note · Sasha Kindwell 2026-10-24 14:00 incident.remediation · Sasha Kindwell 2026-10-23 17:00 incident.triage · Sasha Kindwell 2026-10-23 14:00 incident.report · Sasha Kindwell